How To Safely Hire A Roofing Contractor

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How To Safely Hire A Roofing Contractor
Roofing contractor in Flower Mound, Texas

How To Safely Hire A Roofing Contractor

When your roof begins to leak, it is time for repair. Even if you have used strong, high-quality materials for your roofing, the time will come when it will require special care from you. No one can manage roof installation, repairs, and replacements more skillfully than a roofing contractor. However, the problem is, where do you begin?


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Google Rating
Based on 30 reviews
Capstone Roofing was absolutely helpful and answered all of my questions. I felt 100% confident in both Tanner and Douglas. They both took the time to assure I understood everything.
Imelda Esqueda
Imelda Esqueda
18:23 03 Jun 19
I cannot recommend Capstone enough. They are super nice. Roof is perfect. I had a very bad experience with a roofer several years ago. So, I was cautious and asked a lot of questions. They answered them all and then some. They genuinely cared about my concerns. Thanks guys!read more
CW Langford
CW Langford
17:22 15 Mar 19
Courteous, highly-professional, neat and clean.It was a stress-free experience and my warranty gives me continued peace of mind.
Donovan Pierce
Donovan Pierce
15:17 09 Mar 19
Great communication, crew worked hard and they made sure that our yard was very clean before leaving. Our roof looks great.
Jason Carter
Jason Carter
19:36 17 Feb 19
While buying a house, I had a home inspection report recommend that the roof be evaluated. I called Tanner, with Capstone, and he was able to perform an inspection the same day. He gave me a phone call to go over everything and said to give him until noon the next day to finish the report and proposal for repairs. The report was finished before that time and was very detailed. Although the seller, an investor, chose another roofing company, I would highly recommend Capstone. They are professional and honest, and their attention to detail is second to more
Kyle Mohler
Kyle Mohler
15:24 05 Feb 19
Excellent job! My new roof is perfect. Thank You Guys!I highly recommend Capstone Roofing. Very nice people to work with.
Lucas White
Lucas White
18:01 01 Feb 19
Great job over all! Anything I asked for they said they could do. All very nice and hard workers.
Madison Mills
Madison Mills
01:22 01 Jan 19
Capstone Roofing was wonderful to work with on my roof replacement. The guys treated me like family and made sure that I was comfortable with the insurance process and helped me to get a new roof and gutters. Thank You Guys! I will be recommending you to my family and more
Sujoe Patel
Sujoe Patel
21:30 25 Nov 18
I had a great experience with this company. Very professional, friendly employees, and extremely easy to work with. It can be hard to find trustworthy contractors out there and Capstone Construction is where I found it. If you are looking at replacing your roof or need repairs on your home Capstone Roofing & Construction is an obvious choice to get the job done more
Wood Speed
Wood Speed
16:39 25 Nov 18
They did a really nice job putting a new roof on my home. They installed more than just new shingles, they installed an entire system and were Shingle Masters with CertainTeed. They educated me on the insurance process and roofing. I have had a few roofs done before for homes of mine and none of them educated me on roofing and none of them did as high quality of a more
Alberto Rodriguez
Alberto Rodriguez
16:13 25 Nov 18
I have worked with Tanner for many years. He is an honest person with extensive roofing knowledge. Not only can capstone roof your house with ease they can help with the insurance process as well. Capstone is capable of completing much much more than just roofing. I would refer them to friends and family any more
Scott Dupre
Scott Dupre
03:15 25 Nov 18
All around Wonderful Experience! Capstone Roofing replaced our roof and it was a pleasure to work with them. Their communication was great, their roofing crew was quick and neat. Our sales consultant was extremely knowledgeable about the different roofing options and helped us pick the right roof system for our home. We are so happy to have an attractive, high quality roof backed by a full warranty. Thank you Capstone!read more
Janice Jeffries
Janice Jeffries
02:26 25 Nov 18

After gathering a list of possible roofers from Google, the yellow pages, and referrals from family and friends, the next reasonable step is to assess your options.

Most customers choose roofers based on cost alone. However, the cost of repair should never be the sole basis of selecting a roofing contractor for your home. Because your roof, home, and peace of mind are at stake it is better to ask the contractors the following questions before signing any contracts:

1. Is the roofing contractor a member with any roofing organizations?

Reputable roofing contractors will associate themselves with organizations that contribute to their reputation and reliability. In turn, the roofing organization binds the contractors to a strict set of rules and guidelines for conducting business. The contractor may contribute to the positive reputation of the organization by doing well on their roofing projects or can ruin its credibility by doing poorly. Therefore, there is a demand for each contractor to do well on every project for the roofing organization to be able to showcase its roofing contractors association.

2. How long has the roofing contractor been in business?

A great roofing contractor knows the ins and outs of roofing work. They can easily spot issues in your roof and take care of them. If you are not yet ready for a repair, he can recommend alternative solutions for covering your roof. You will know if the contractor you are speaking with is a competent roofer by the advice he gives. An experienced roofer will be knowledgable on available products to repair your roof and can explain to you in detail the procedure for roofing repair. Typically, those who have been in business for three years or more will provide you with comprehensive information on all things roofing.

3. Are they licensed and insured roofing contractor?

A credible roofing contractor knows how to take proper care of his crew and his business. If a contractor extends to you a very low bid for the roofing project, they could be skimping on their insurance. Ask them about their worker’s compensation and liability insurance coverages. What will the contractor do if your roof leaks only a few months after completion of the job? If he guarantees a free repair, it must be in writing. If one of their workers is hurt while working on your roof, will you be liable for this? Ask for proof of these certificates for your own peace of mind. Also, obtain copies of their licenses or credentials. You can contact your local clerk’s office to learn about the requirements for roofing contractors in your area.

4. Do they specialize in this variety of roofing?

If they do, ask for photos of previous repairs that are similar to yours. Also, ask for testimonials from those clients on how they like the materials after installation. If they do not specialize in your roofing needs, may ask for recommendations for roofing contractors.

5. What type of roofing products do they use?

Competent roofers can provide you with answers to all your materials questions and explain to you, in layman’s terms, all that you need to know.

6. How quickly can they perform the work?

The project timeframe should be established in the beginning. If the work is not finished as scheduled, ask if the contractor gives a discount?

7. What time does their workday usually begin?

Much like the estimated date of completion, you must also be very clear on the working hours. If you do not want to be awakened in the early morning with the sound of hammering on your roof, communicate this with the contractor.

8. What is the cost of replacing the roof?

A good contractor will not only provide you with the cost of repair, but he should also present to you a detailed description of the material and labor cost.

9. Can the roofing company give you testimonials from previous jobs?

Feedback is essential when selecting a contractor. You may want to ask for a list of five or more past clients and their phone numbers or contact information, preferably within the last 12-24 months. You do not need to call each, randomly select three or four. When you call, ask about the contractor’s job performance, responsiveness to concerns, work quality, and any related questions that may help in your decision making process. Be sure to limit your questions when you call the referrals.

10. How long is their roofing service warranty?

Some warranties last for a year, some longer. Ensure that you have a copy of said warranty. Also, be sure that your contractor is certified to install the materials you wish to have installed. Improper installation can void any manufacturer warranties for materials used.

11. How do they handle customer issues and complaints?

You may wish to ask for specific instances where the contractor dealt with a complaint and how he handled it. You may also wish to request a referral from that customer involved with the complaint. You can research in your local licensing departments if the contractor had any disputes, a suspended license, and any other related issues. If you find something from that research, ask the contractor how they were able to resolve it.

If you are thoroughly satisfied with the contractor’s answers, then you are finally ready to sign the contract. 

Hopefully, these tips prove to be useful to you in your search for a roofing contractor. It can be a daunting task, but you will never regret spending the extra time to hire a quality contractor that takes care of you and your home.

We hope you will consider Capstone Roofing & Construction for your roofing needs when it comes time for your roofing project.

We are located in Flower Mound, Texas and serve the North Texas area.

Contact us at 972-200-4340 or visit us at 2611 Cross Timbers Rd, Flower Mound, TX 75028 for a free consultation.

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